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2019 Publications

ICAM2019–International Conference
on Accounting and Management
Faculty of Accountancy

The role of training in effectiveness crisis management (field study in
Telecommunications companies in Jordan)

Bilal Khalaf sakarneh
This research investigate the role of trainingin effectiveness crisis management. However the
study population included all (Telecommunications companies in Jordan) and the factors of
training (knowledge, skills, abilities) which affect of the crisis management
practices(readiness, controlling, decrease of risks). To achieve the aim of the research, a
quantitative research methodology approach is adopted in which the survey is conducted from
the randomly selected 245 employees working in Telecommunications companies in
Jordan.(200) questionnaires was used in analyze, that equal (82%), the sample selection used
according to the probability sampling.To achieve the study objectives, the researcher used the
quantitative, descriptive and analytical methods through many statistical toolssuch as non
parametric statistical analysis, and to test the normality the researcher employ (K-S)
test,correlation used to determine the relationship between dependant variable and independent
variable, simple and multiple regression analysis was performed to test the study hypothesis.
The study finding that training has a significant and positive impactin effectiveness crisis
management.This study also confirmed that importance of knowledge, skills and abilities as
part of training in improving organizational performance to deal with crises through readiness
and controllingof crises. This research found that training is very important in reducing the
risks of crises.
https://icam.uitm.edu.my/Malaysia/images/ICAM2019__CONFERENCE_PROCEEDINGS.p
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