Page 57 - أبحاث كلية تكنولوجيا المعلومات 2016-2020

Appendix 2017 Publications
‫ادارة الاعمال‬

Journal Of Humanities And Social Science
Volume 22, Issue 7, Ver. 15 (July. 2017) PP 70-75

Retail Services at Dubai Airports Company
Dr. Dina Alkhodary & Dr. Mohammed Shehada
The aim of this paper is to focus on retail stores at Dubai Airports Companyby giving a
general idea about the status of businesses, number of clients and nature of different
processes that happen on daily bases. Furthermore, to check out customers’ satisfaction
at the services offered by the retail stores. A questionnaire will be designed and
distributed to the staff that is running the retail stores. After reviewing the questionnaire
results, statistical analysis will be made to find the strengths and weaknesses of each
process and display the suggested remedies for each constrain in details. At the end,
based on the observations and the analysis a conclusion and recommendations will be
established on the given subject.
https://www.iosrjournals.org/iosr-jhss/papers/Vol.%2022%20Issue7/Version-
15/J2207157075.pdf

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