Page 58 - أبحاث كلية تكنولوجيا المعلومات 2016-2020

Appendix 2017 Publications
‫ادارة الاعمال‬

American Based Research Journal
Vol-6-Issue-2 Feb-2017

Measuring the Relationship between Age and Productivity: A case Study of
Orange West Sales Department

Mohamad Shehada, Waseem Abu Dawood
The aim of this paper is to focus on measuring the relationship between age and
productivity at Orange West Sales Unit. Productivity can be measured through the
following factors: target achievement ‘volume,' customer satisfaction ‘value,' and
organization citizen behavior. Data was collected through a questionnaire that was
distributed to 40 aged employees at Orange West Sales Unit randomly. However, 33
were returned amongst which 7 were ineligible due to missing information, therefore,
26 legitimate questionnaires ultimately constituted the basis on which this research was
conducted. Statistical Package for Social Sciences (SPSS) and other tools were used to
test the hypotheses, and the research was found that there is a relationship between age
and productivity when it comes to the volume and there was no relationship with other
factors.
https://papers.ssrn.com/sol3/papers.cfm?abstract_id=2935517

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