Page 59 - أبحاث كلية تكنولوجيا المعلومات 2016-2020

Appendix 2017 Publications
‫ادارة الاعمال‬

American Based Research Journal
Vol-6-Issue-3 March-2017

Quality Of Healthcare -Especially Patients’ Waiting Time- In The Emergency
Department At Al Husain Medical City
Mohamad Shehada

The objective of this paper is to investigate and clarify the actual time patients wait in
the emergency departments before a physical check up is made. Some of the reasons
might include overcrowding, limited staff, or the slowness and carelessness of the
healthcare personnel.In this paper, we aim to explore this issue in more depth using an
actual and well-known hospital, Al Husain Medical Hospital. We investigated the
existence of this quality issue in the Emergency Department at Al Husain Medical City
hospital in Amman/Jordan. Data was collected using the official records of the
Emergency Room of the actual time patients’ spent there for two random days, and a
questionnaire that was designed and distributed to a random sample of 50 patients with
the help of the quality department at the hospital. Inferential statistical analyses with
different tools were used to display the data. In this paper, it was found that the waiting
time at the emergency department at Al Husain Medical City was not up to customers’
expectations.
http://www.abrj.org/publications-of-abrj/article/9/

I